Refund policy
Return & Refund Policy
Thank you for shopping with norello, we want you to be completely satisfied with your purchase.
As our products are supplied through trusted third-party partners, we're unfortunately unable to accept returns or exchanges for change-of-mind purchases or items ordered in the wrong size.
To help ensure the best fit, we have a detailed size guide available on our website. We recommend referring to this guide before making your purchase, as all orders are placed at the customer's discretion.
We encourage you to reach out with any questions before ordering - we're here to help!
Faulty or Incorrect Items
If your item arrives with a quality issue or an incorrect order due to our error, we're more than happy to make it right. Please contact us within 7 days of receiving your order with clear photos and a description of the issue. We’ll arrange a replacement or issue a full refund as quickly as possible.
For any further queries regarding returns or refunds please contact us: support@norellostore.com